My item appears to be faulty, I want a refund?Updated 3 months ago

If you believe your item is faulty, please contact our Customer Service team as soon as possible with your order details and a description (or photo) of the issue. We will review your request in line with our returns policy and if the item is confirmed to be faulty, we will arrange a refund or replacement as appropriate.

To report a fault with your order, please Click Here

Stop using the product. Please keep the original packaging and any accessories/manuals.

Contact us promptly. Email [email protected], call +353 74 93 20692, or WhatsApp +353 87 032 5046 with:

• Your order number and full name
• The product name and quantity
• A brief description of the issue (include clear photos/video if possible)
• Any batch/lot number or expiry date (if shown on the pack)

Safety check & troubleshooting. Our team may provide guidance or request further details to verify the fault.

Return authorisation. If a return is required, we’ll issue instructions. Please do not send items back until this is provided.

Prepare the return. Pack the item securely with all parts and include your order confirmation number with the parcel. Keep your proof of postage.

Assessment. Once received, we will inspect the item. If the fault is confirmed, we will arrange a refund or a replacement (subject to stock) in line with our returns policy.

Refund timing. Approved refunds are issued to the original payment method; your bank/card provider may take several working days to display the funds.

If no fault is found. We’ll share our findings and next steps. In such cases, the item will be returned to you.