What happens when I'm not in when my order will be delivered?Updated 3 months ago

If you’re not home at the time of delivery, the courier/postal service will follow their standard procedure:

Attempted delivery - The driver will try to deliver your parcel to your address. 

Notification - If no one is available, you’ll receive a delivery notice or tracking update. This notification will either be via sms or email.

Next steps -  Depending on the courier/postal service, your parcel may be: 

• Left in a safe place (if suitable). 
• Delivered to a neighbour. 
• Redirected to a local collection point or depot. 
• Rescheduling - You can use your tracking details to arrange a new delivery time or collect your order from the location provided. 

Your parcel will never be returned without the courier first attempting these steps