What happens when I'm not in when my order will be delivered?Updated 14 days ago

If you’re not home at the time of delivery, the courier/postal service will follow their standard procedure:

Attempted delivery - The driver will try to deliver your parcel to your address. 

Notification - If no one is available, you’ll receive a delivery notice or tracking update. This notification will either be via sms or email.

Next steps -  Depending on the courier/postal service, your parcel may be: 

• Left in a safe place (if suitable). 
• Delivered to a neighbour. 
• Redirected to a local collection point or depot. 
• Rescheduling - You can use your tracking details to arrange a new delivery time or collect your order from the location provided. 

Your parcel will never be returned without the courier first attempting these steps

If you have any issues, please contact us here